What is person-centred care and why does it matter?

Person-centred care is care and support delivered that is tailored to every individual and ensures that they are the sole focus of every decision, interaction, and support plan. Rather than focusing only on a diagnosis or a checklist of tasks, person-centred care sees each person as a unique individual with their own values, preferences, and needs.

This approach involves:

– Respecting a person’s choices and rights

– Listening to their story and understanding their background

– Involving them in decisions about their care

– Building a care plan with them, not just for them

Key Principles of Person-Centred Care

Respect and Dignity – Treating each person as an individual, not a diagnosis or condition.

Involvement in Decision – Supporting people to make informed choices about their own lives and care.

Tailored Support – Adapting services and care to suit personal preferences and goals.

Emotional and Social Needs – Recognising that well-being includes mental, emotional, and social health—not just physical care.

Partnership Working – Encouraging collaboration between care professionals, families, and the person receiving the care and support.

Why Does Person-Centred Care Matter?

Improves Quality of Life – When care reflects personal values and choices, people feel more in control and satisfied with their lives.

Builds Trust and Respect – People are more likely to engage with care and support when they feel seen, heard, and understood.

Leads to Better Outcomes – Studies show that person-centred approaches can reduce hospital stays, improve mental health, and enhance recovery.

Encourages Independence – Rather than fostering dependency, it supports individuals to do as much as they can for themselves—with the right support when needed.

Supports Families and Caregivers – Families are often more confident and involved when they see that their loved one’s voice is being respected and included.

Person-Centred Care in Action

Imagine two people with the same condition—say, dementia. While their medical needs might be similar, their preferences, life histories, and daily routines could be completely different. Person-centred care means taking those differences into account when planning meals, daily activities, communication styles, and even the environment.

For example, one person may feel calm listening to classical music and enjoys quiet time, while another thrives on conversation and movement. Both approaches are valid—because they reflect the person, not just the diagnosis.

Final Thoughts

Person-centred care isn’t just a buzzword—it’s the foundation to how we deliver support. It makes us see the whole person, not just their condition or limitations and in doing so, we can  bring dignity, humanity, and empowerment back into the care experience for individuals.

Whether you’re a caregiver, healthcare worker, or someone exploring care options for yourself or a loved one, embracing person-centred care makes a powerful difference. If you want to know more about how we deliver person-centred care get in touch with our team who can answer any questions.