Author: Admin Moonrise

Last Friday, Moonrise had the honour of attending the prestigious Novi Awards 2024 at The Londoner Hotel, right in the heart of London. It was an inspiring evening filled with recognition of remarkable leaders and innovators across various industries.

The highlight of the night for us was seeing our Founder and CEO, Jessica Gwaringa, take the stage to accept the award for Female Entrepreneur of the Year. This accolade is a testament to her unwavering dedication, exceptional leadership, and the transformative impact she has made in the care industry.

Jessica’s acceptance speech was both heartfelt and motivational. Reflecting on this milestone, she said:
“This award holds a special place in my heart, not only as a testament to the hard work and dedication I’ve invested in my journey but also as a source of renewed confidence and courage to reach even greater heights.”

For over a decade, Jessica has guided Moonrise with vision and determination, building a care agency that puts compassion and quality at the forefront of everything we do. Under her leadership, Moonrise has grown from a North East-based organisation into a nationally recognised and trusted name in care services, now expanding into Scotland.

The evening was not just about celebrating individual achievements; it was also a reminder of the power of resilience, innovation, and teamwork. The Moonrise team was privileged to accompany Jessica to the awards and to witness her success being recognised on such a prominent stage.

This award reflects the values we hold dear at Moonrise—dedication, empathy, and excellence. It is a moment of pride for the entire team and a stepping stone as we look to the future with renewed ambition.

We extend our deepest gratitude to the Novi Awards for hosting such a wonderful event at The Londoner Hotel, bringing together trailblazers from all walks of life. It was an evening to remember, and we are inspired to continue striving for excellence in the care sector.

Congratulations to Jessica and to all the other winners and nominees who are making a difference in their respective fields!

About Moonrise

Moonrise is a leading care agency providing services across the UK. From domiciliary care to supported living, children’s services and transport our mission is to make compassionate, high-quality care accessible to all.

Follow our journey as we continue to grow and innovate, guided by the award-winning leadership of Jessica Gwaringa.

Caregiving can be one of the most rewarding experiences, but it often comes with significant emotional challenges. Whether you’re caring for a loved one with a chronic illness, an ageing parent, or someone with a disability, the emotional toll can be profound. In this blog, we’ll explore five key emotional challenges caregivers face and provide strategies for navigating them effectively.

Feeling Overwhelmed

Challenge:

The responsibilities of caregiving can quickly become overwhelming. Balancing personal life, work, and caregiving duties can lead to feelings of stress and burnout.

Strategy:

• Prioritise Self-Care: Schedule regular breaks, engage in activities you enjoy, and practise mindfulness or relaxation techniques. Remember, you can’t pour from an empty cup.
• Set Realistic Goals: Break tasks into manageable steps and set achievable goals. Celebrate small victories to help maintain a positive outlook.

 

Guilt and Shame

Challenge:

Caregivers often experience guilt—whether it’s feeling inadequate, wishing for more personal time, or struggling with frustration. These feelings can create a heavy emotional burden.

Strategy:

• Acknowledge Your Feelings: It’s normal to feel a mix of emotions. Recognise that experiencing guilt doesn’t mean you are a bad caregiver.
• Talk About It: Share your feelings with friends, family, or support groups. Connecting with others who understand can help alleviate feelings of isolation and shame.

 

Isolation

Challenge:

Caregiving can lead to social isolation, as caregivers may withdraw from social activities due to their responsibilities or feelings of guilt.

Strategy:

• Stay Connected: Make a conscious effort to maintain social connections. Schedule regular catch-ups with friends or family, even if they are virtual.
• Join Support Groups: Look for local or online caregiver support groups. Sharing experiences with others can help you feel less alone and provide valuable insights.

 

Grief and Loss

Challenge:

Caregivers may experience anticipatory grief when caring for someone with a terminal illness or when dealing with progressive conditions that change the loved one’s personality or abilities.

Strategy:

• Acknowledge Your Grief: Allow yourself to feel and express grief. Journaling, art, or talking with a therapist can provide outlets for these emotions.
• Seek Professional Help: Consider speaking with a mental health professional who specialises in caregiver issues. They can provide tools to help you process your emotions.

 

Managing Stress

Challenge:

The ongoing demands of caregiving can lead to chronic stress, impacting physical health and emotional well-being.

Strategy:

• Develop a Routine: Establishing a daily routine can create a sense of normality and control. Incorporate time for self-care and relaxation.
• Practise Stress-Relief Techniques: Engage in activities like yoga, meditation, or deep-breathing exercises to manage stress levels. Regular physical activity can also help reduce anxiety.

 

Conclusion

Navigating the emotional challenges of caregiving is no small feat, but you don’t have to face it alone. By recognising these challenges and implementing effective strategies, you can foster resilience and maintain your emotional well-being. Remember, taking care of yourself is just as important as taking care of your loved one. If you find yourself struggling, don’t hesitate to seek support—whether from friends, family, or professional resources. You deserve the same care and compassion that you give to others.

In today’s fast-paced business environment, administrative staff play a crucial role in keeping organizations running smoothly. As the backbone of many offices, their responsibilities range from managing schedules and communications to ensuring efficient workflow and supporting various teams. To maintain effectiveness and adaptability, continuous training for administrative staff is not just beneficial—it’s essential. Here are several reasons why ongoing professional development is vital for these key team members.

 

1. Keeping Up with Technology

Technology is constantly evolving, and so are the tools and software that administrative staff rely on daily. From advanced project management applications to sophisticated communication platforms, staying updated with the latest technologies can significantly enhance productivity. Continuous training helps administrative professionals become proficient in these tools, ensuring they can leverage technology to streamline operations and support their teams effectively.

2. Enhancing Skills and Knowledge

The scope of administrative duties is broad, encompassing everything from office management to customer service. Continuous training allows administrative staff to build on their existing skills and acquire new ones. This not only improves their performance but also boosts their confidence in handling diverse tasks. Whether it’s learning advanced Excel techniques or mastering time management strategies, ongoing education fosters a culture of growth and self-improvement.

3. Adapting to Changing Business Needs

The business landscape is dynamic, with changes in regulations, market conditions, and organizational goals. Continuous training equips administrative staff with the knowledge to adapt to these changes effectively. By understanding new compliance requirements or evolving industry standards, they can help ensure that the organization remains compliant and competitive.

4. Promoting Career Advancement

Investing in continuous training demonstrates an organization’s commitment to the professional development of its administrative staff. This not only boosts morale but also encourages employees to take charge of their career paths. With access to training opportunities, administrative professionals can pursue advancement within the organization, ultimately leading to higher retention rates and reduced turnover costs.

5. Fostering a Positive Work Environment

A commitment to continuous training fosters a culture of learning and collaboration. When organizations prioritize professional development, it signals to employees that their growth matters. This can lead to increased job satisfaction, higher engagement levels, and improved teamwork. A positive work environment where continuous learning is valued encourages administrative staff to share knowledge and best practices, enhancing overall team performance.

6. Improving Customer Service

Administrative staff often serve as the first point of contact for clients and customers. Ongoing training can help them develop strong communication skills, improve their problem-solving abilities, and enhance their emotional intelligence. These skills are essential for providing excellent customer service, which can significantly impact an organization’s reputation and client retention.

7. Boosting Organizational Efficiency

Well-trained administrative staff are more efficient and effective in their roles. By understanding best practices and innovative processes through continuous training, they can identify bottlenecks, streamline workflows, and implement time-saving strategies. This not only benefits their individual performance but also contributes to the overall efficiency of the organization.

Conclusion

In conclusion, continuous training for administrative staff is crucial for fostering a skilled, adaptable, and motivated workforce. By investing in their professional development, organizations can enhance productivity, improve employee satisfaction, and maintain a competitive edge in an ever-changing business environment. As we look to the future, prioritizing the ongoing education of administrative professionals will undoubtedly lead to greater success for both the individuals and the organizations they support.

 

A Blog from our founder and Managing Director Jessica Gwaringa on her daily rituals and guiding principles that have grown her success.

On a crisp Monday morning, I’m ready to take on the week with purpose. After a weekend of rest and reflection, I feel recharged, and there’s a quiet energy in the air that seems to nudge me toward productivity. I brew my favourite coffee, set it down beside my notebook, and open a fresh page for my weekly plan. This ritual—writing out my goals and structuring my week—feels almost meditative. Today, my goal is clear: to get organised, establish priorities, and set a few meaningful targets that can drive me forward each day.

First, I list out everything I want to accomplish this week. From work projects to personal growth tasks, nothing is too small or too big for the list. It’s a long one, but I know that each task serves a purpose, pushing me closer to my bigger vision. Once everything is down, I start categorising: urgent tasks go into one column, and important but less time-sensitive tasks go into another. I glance at the list, feeling an excited kind of clarity—it’s just what I need to keep my week focused.

Next, I think about my target goals. I want something meaningful but realistic, something I can measure to give me a sense of progress by Friday. Maybe it’s completing a specific project, making time to practice a new skill, or even carving out time for self-care. This target becomes my guiding star, something to check in with throughout the week, reminding me why each small step matters.

The guiding principal of having a well throughout plan and executing it as best you can, follows me into the office, where I can often be found playfully questioning the team, what they are up to or what’s on their agenda?  Managing the office I aim to bring positive energy and make myself always accessible to answer questions or provide support to my valued team.

Returning back to my Moday morning! With my goals set and priorities aligned, I take a moment to self-evaluate. What went well last week? What could I improve? Reflecting honestly, I jot down notes on where I want to be more mindful or where I’d like to see myself improve. This isn’t about being hard on myself; it’s about growth, celebrating wins, and learning from missteps.

As I close my notebook and take another sip of coffee, there’s a sense of calm confidence in the air. The week is planned, my target is set, and I’m ready to tackle each day, one intentional step at a time.

In modern healthcare, the term “patient-centred care” has emerged as an essential guiding principle. It reflects an approach that places the needs, values, and preferences of patients at the very heart of care decisions. Unlike traditional, one-size-fits-all models, patient-centred care is about seeing patients as unique individuals rather than just cases or conditions. This shift in perspective allows healthcare providers to treat the whole person, considering their emotional, social, and physical needs alongside their immediate medical concerns.

What is Patient-Centred Care?

At its core, patient-centred care is about building a collaborative partnership between patients and their healthcare providers. The focus is on treating the patient as an equal partner in the decision-making process, respecting their preferences, and considering what matters most to them in their healthcare journey. In short, it’s about making care compassionate, comprehensive, and customised to each individual.

The key principles of patient-centred care include:

• Respecting Individual Values, Preferences, and Needs: Recognising that each patient brings their own values, preferences, and unique background to the healthcare setting. A patient-centred approach ensures that these personal attributes are respected, and care is tailored accordingly.
• Clear and Accessible Communication: Informed patients are empowered patients. Patient-centred care involves transparent communication, allowing patients to understand their diagnosis, treatment options, and the potential outcomes of their decisions. This empowers them to make informed choices and be active participants in their care.
• Emotional and Holistic Support: Effective care involves addressing the emotional and psychological aspects of health. Patient-centred care acknowledges the whole person, addressing the mental and social factors that contribute to well-being.
• Shared Decision-Making: Rather than being passive recipients, patients are actively involved in making decisions about their health. This process respects each individual’s right to participate in their care decisions, creating a greater sense of ownership and commitment to their health.

 

How Patient-Centred Care Transforms Healthcare

Adopting a patient-centred approach has meaningful benefits for both patients and healthcare providers:

1. Higher Patient Satisfaction: When patients feel listened to and valued, their satisfaction with care increases. Studies have shown that patient-centred care often leads to better patient satisfaction ratings, which is beneficial not only for patients but also for healthcare organisations aiming to provide high-quality service.
2. Improved Health Outcomes: Patients who are engaged in their own care are more likely to adhere to treatment plans, manage medications effectively, and make healthy lifestyle changes. This participation contributes to better health outcomes, as patients feel empowered and motivated to play an active role in their health.
3. Reduced Healthcare Costs: Patient-centred care can reduce costs by promoting preventive care, minimising unnecessary interventions, and reducing hospital readmissions. When patients understand their health management plans, complications are often avoided, resulting in more cost-effective care.
4. Enhanced Trust and Communication: A patient-centred approach builds trust between healthcare providers and patients, making open and honest communication the foundation of the relationship. This is especially important for patients managing chronic conditions or those facing complex medical decisions, as trust promotes comfort and openness.

The Challenges of Patient-Centred Care

While the advantages of patient-centred care are numerous, implementing this model comes with its own set of challenges:

• Time Constraints and Increased Demand on Providers: Patient-centred care often requires longer consultation times to allow for meaningful discussions. For healthcare providers working in high-demand settings, finding this extra time can be challenging.
• Balancing Standardisation with Individualisation: Healthcare systems often rely on standardised practices to ensure efficiency and quality. While individualisation is essential to patient-centred care, it can sometimes clash with these standardised processes, requiring flexibility and careful management.
• Addressing Cultural and Language Differences: Effective patient-centred care must also account for the cultural and linguistic diversity of patients. Ensuring sensitivity to these differences often requires additional training and resources, but it is essential to providing truly personalised care.

 

Why Choose Moonrise for Patient-Centred Care?

Moonrise embodies the principles of patient-centred care, ensuring that each patient’s needs, values, and personal goals are central to every care decision. Here’s how Moonrise stands out:

1. Customised, Respectful Care: At Moonrise, we respect each patient’s unique perspective and actively involve them in developing a care plan that aligns with their personal values and lifestyle. From the first consultation to ongoing treatment, every step is taken with your needs in mind.
2. Open, Accessible Communication: We believe in transparency, so you’re never left in the dark about your treatment options or the reasoning behind them. Moonrise ensures that every patient fully understands their health journey, fostering confidence in decisions and a sense of empowerment.
3. Comprehensive Emotional and Holistic Support: We know that healthcare is about more than physical treatment—it’s about treating the whole person. Moonrise provides access to resources that support mental and social well-being, recognising that a positive healthcare experience is holistic.
4. Active Partnership in Decision-Making: At Moonrise, patients are never passive recipients of care. We encourage and support you to be involved in every decision, ensuring that your voice is central to your treatment plan. We see ourselves as partners on your health journey, working together to make informed choices that resonate with your life goals.
5. An Environment Built on Compassion and Empathy: Moonrise fosters a culture where compassion and empathy are the foundations of care. Our healthcare professionals are trained to listen, respect, and respond thoughtfully, ensuring that every patient feels valued and understood.

 

Why Moonrise is the Right Choice

Choosing Moonrise means choosing a healthcare provider that genuinely values your experience, listens to your concerns, and treats you as a whole person. We are committed to making patient-centred care more than just a term—it’s the core of who we are. By placing you at the centre of every decision, we’re dedicated to delivering care that is as compassionate as it is effective.

With Moonrise, your health journey becomes a partnership. We believe that the best healthcare outcomes come from a collaborative, respectful approach that empowers you to take control of your health. Our patient-centred model ensures that you receive the tailored, empathetic care you deserve, supporting you to live a healthier, more fulfilling life.