Apprentice to Full Time – how life changes!

Hollie has been working for Moonrise 24hr Recruitment since 2022, when she was 16 years old. She started as a Business Admin apprentice, aiming to achieve her Level 3 qualification in Business Administration. A few weeks ago, Hollie passed her end-point assessment and became a Business Admin Assistant for Moonrise. Now 18 years old, Hollie holds a Level 3 qualification in business administration.

Please read on to find out what a typical Monday is like for Hollie…

A Day in the Life: My Monday Routine

9:00 AM – 9:15 AM: Settling In

I arrive at work promptly at 9 AM. The first order of business is to settle in and prepare for the day ahead. I pull out my trusty notebook and make a to-do list, prioritising tasks to ensure the most important ones get tackled first.

9:15 AM – 10:30 AM: Managing Emails

Next, I dive into my email inbox. On average we receive (estimate) emails per day. I go through each email, flagging those that contain service user notes. If you’re wondering, the service user notes are just a detailed summary of what each service user did that day, including incidents, concerns, fluid and diet intake, appointments, etc. Once organised, I send these notes to the social workers, keeping them updated and ensuring smooth communication.11:00 AM – 12:00 PM: Office Meeting

Our team meeting kicks off at 11 AM. We gather in the main office, where each department provides updates on their progress, completed and pending tasks, upcoming schedules, and any concerns. It’s a collaborative session where everyone participates, ensuring we’re all on the same page.

12:00 PM – 12:30 PM: Break Time

Time to recharge! I take a well-deserved break, stepping away from the desk to relax and refuel for the afternoon.

12:30 PM – 1:00 PM: Email Cleanup

Post-break, it’s back to the inbox. I spend this half-hour deleting spam, flagging emails that need attention, marking those that have been replied to, and clearing out the deleted items folder to free up storage space.

1:00 PM – 2:00 PM: Property Search

This hour is dedicated to searching for properties the company can purchase for placements or supportive living. I focus on finding detached bungalows or three-bedroom houses within our budget. If I find suitable options, I arrange viewing appointments for Jess or John, who will make the final decision.

2:00 PM – 3:30 PM: Preparing for Meetings

Jess has regular meetings with social workers to discuss our care for service users. To assist her, I prepare detailed summaries of each user’s current status, including whereabouts, well-being, diet, fluid intake, medication log, and any incidents. This preparation ensures Jess can provide comprehensive updates and answer any questions effectively.

3:30 PM – 4:30 PM: Weekly Summaries

Many service user professionals work part-time and prefer weekly summaries over daily notes. I spend this time preparing these summaries, compiling all crucial information from the daily notes. These summaries are set aside to be typed and sent on Tuesday, ready for the Multi-Disciplinary Team (MDT) meeting on Wednesday.

4:30 PM – 5:00 PM: Wrapping Up

As the day winds down, I review the tasks completed, checking them off my to-do list. Any unfinished tasks are moved to the next day’s list, and prioritised as needed. This final half-hour ensures I am organized and ready for the next day’s challenges.

And that’s a wrap on my Monday! Each day brings its own set of tasks and challenges, but with a structured routine, I manage to stay on top of everything.